FAQ

1. Please make sure your shipping address is correct. We will ship to the address you provided during checkout.
2. Due to security reasons, we are not allowed to change the address per phone call.
3. We take no responsibility for incorrect shipping information.
4. We recommend that you use registered shipping, it’s faster and enables you to track your order.
For all orders above 30$, e.g. two standard size fidget cubes, registered shipping is free!
5. If you have special requirements you can leave us a note during checkout.

You always have the option of free unregistered shipping. Registered shipping costs $1,99.
For all orders above 30$ (e.g. two standard size fidget cubes) registered shipping is free!

We highly recommend that you use registered shipping, it’s faster and enables you to track your order.

We accept Paypal as well as Visa and MasterCard credit cards.

Most orders will ship within 3 business days. If you chose registered shipping or qualified for free registered shipping, we will send you the tracking nr. once shipped. Delivery time depends on your location.

United States 12-20 days / Canada 2-4 weeks / Worldwide 3-6 Weeks
Worldwide delivery time varies greatly, write us if you’d like to know it for your country.
In case you chose free unregistered shipping (no tracking, not recommended) it will take 10-25 days longer.

You can be assured that shopping with RelaxFidget.com is safe! We are a member of “Verified by Visa” and “Secure by Mastercard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of RelaxFidget.com hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

First, check up on the stated delivery times above. Allow the maximum number of days for your region, plus a few extra, to pass. If your order was shipped registered you can always check it’s whereabouts through the tracking nr. we’ve sent you.

Should you then still have not received your order you can write us and we will examine the reason through tracking. If there is a legitimate reason (e.g. parcel got lost) we will refund you the full payment.

Be aware that some items may be shipped separately, at no extra cost to you.

Please note: Orders that were sent unregistered do not qualify for a refund. Unregistered shipping is at your own risk!
This does not affect customers that have ordered unregistered before this ruling.